Ordered a bathrobe on the 25th November, now 7 weeks ago, was told it would arrive before christmas by them through email it never did. I have sent a few emails since and have had no response. Called up and they told me they would contact embroidery and get back to me when they know an update on my item - still - nothing back.
Ordered one robe on the 28th of December and still waiting for the item, emailed them over a week ago and still heard nothing, not happy
I have placed an order, they took money on day one but I’ve not had any confirmation of my order . Not sure this is a genuine site.
Ordered 3 personalised bathrobes and specified the date required. As yet still not received. Called customer services twice. Was firstly told they would arrive by Tuesday of this week then today (Wednesday) they hung up on me. An absolute disgrace Trading standards will be involved should I not receive a call tomorrow.
Ordered a bathrobe for my wife anniversary present turned up 5 days later than I was told and missed our anniversary then the robe was wrong I’ve emailed 4 times and tried to phone the company 3 times never get to speak to anyone and never reply to emails . Would stay clear . And the quality isn’t very good either all in all won’t be using these again. PAYPAL NOW INVOLVED
Took 3 weeks from order to delivery. Customer service was disappointing. At point of ordering it requested a delivery date but this was not adhered to . The information on the web site is not correct. Make sure you order in plenty of time or you too will be disappointed.
Bought 7 bathrobes for all my family I couldn't be happier the quality is great an all personalised
Absolutely the worst company, placed an order for single personalized hoody no delivery email , no confirmation email, no item. After 3 weeks waiting still no item so i called them up and had a rude man pretend to take an order number before hanging up. They take your money and send nothing. AVOID SCAMMING WEBSITE
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