I ordered my 12500 winches and had it a while before using it. I at that point had an issue with a part and they sent a new part with no charge. So accommodating via telephone, in fact, while submitting the first order, I called and talked over the options, and they were satisfied to make recommendations for my application. They were out of stock on the package I was searching for, so they set up together an alternative package at a discount to get me what I wanted. Much appreciated!
I ordered my 12500 winches and had it a while before using it. I at that point had an issue with a part and they sent a new part with no charge. So accommodating via telephone, in fact, while submitting the first order, I called and talked over the options, and they were satisfied to make recommendations for my application. They were out of stock on the package I was searching for, so they set up together an alternative package at a discount to g
The company was so expeditious to answer, shipped sooner than anticipated. The reason for 3 stars is the quality of the product. The packaging was pretty good, but the product was scratched and dinged upon arrival which makes me believe that this product was damaged before getting packaged and still was shipped. Not too much satisfied with their customer service!!!!
Bigdawgdoug - September 28, 2018
Rating
Completely satisfied, with the Tuff Stuff and the product bought the pre-runner bumper and 10k Econo winch for a reasonable price didn’t have all the correct bolts for the bumper and the company promptly got back to me and fixed the problem. Surely, recommend tuff stuff!!!
Johnny Tyndal - October 7, 2018
Rating
The bumper is great. My single complaints are the horrible instructions and missing parts. Emailed the company and their response was that the instructions were for an older model and to purchase the missing parts at a hardware store and they would refund me.
Alvin Curtice - October 30, 2018
Rating
Customer service is second to none. I have bought a rooftop tent, and several other products and I am so fascinated with the high quality at a very competitive price. I keep coming back to Tuff Stuff because they have such great stuff at a reasonable price!
Michael Sizemore - August 21, 2018
I ordered my 12500 winches and had it a while before using it. I at that point had an issue with a part and they sent a new part with no charge. So accommodating via telephone, in fact, while submitting the first order, I called and talked over the options, and they were satisfied to make recommendations for my application. They were out of stock on the package I was searching for, so they set up together an alternative package at a discount to get me what I wanted. Much appreciated!
I ordered my 12500 winches and had it a while before using it. I at that point had an issue with a part and they sent a new part with no charge. So accommodating via telephone, in fact, while submitting the first order, I called and talked over the options, and they were satisfied to make recommendations for my application. They were out of stock on the package I was searching for, so they set up together an alternative package at a discount to g
Mike - September 19, 2018
The company was so expeditious to answer, shipped sooner than anticipated. The reason for 3 stars is the quality of the product. The packaging was pretty good, but the product was scratched and dinged upon arrival which makes me believe that this product was damaged before getting packaged and still was shipped. Not too much satisfied with their customer service!!!!
Bigdawgdoug - September 28, 2018
Completely satisfied, with the Tuff Stuff and the product bought the pre-runner bumper and 10k Econo winch for a reasonable price didn’t have all the correct bolts for the bumper and the company promptly got back to me and fixed the problem. Surely, recommend tuff stuff!!!
Johnny Tyndal - October 7, 2018
The bumper is great. My single complaints are the horrible instructions and missing parts. Emailed the company and their response was that the instructions were for an older model and to purchase the missing parts at a hardware store and they would refund me.
Alvin Curtice - October 30, 2018
Customer service is second to none. I have bought a rooftop tent, and several other products and I am so fascinated with the high quality at a very competitive price. I keep coming back to Tuff Stuff because they have such great stuff at a reasonable price!