I am extremely angry with this company. I canceled my hotel booking on June fifth within the cancellation period and to date have no discount. I have sent a least 6 messages to the so-called customer care, and all I find are non-specific solutions expressing my discount is being processed but still another week goes by!!!!! I’m trusting that this survey will get me my refund. I would not recommend booking with Gala Hotels. Angela.
Arshi Sohail - August 28, 2018
Rating
Bad experience.
As yet attempting to get my cash after cancellation.
Giving them 21 business days.
Try not to book with them.
Monique Galarza - August 28, 2018
Rating
Do your research!!!!! In the middle of trying to get my money back, and the site won’t let file a complaint, won’t let me request for my money back so I detailed them to my bank. My bank will cover my expenses to this site however I truly wish I had perused the reviews before booking. This company should be ashamed of themselves.
Mildrey Exposito - August 18, 2018
Rating
Well, I have been using gala for the previous 4 years a few times. My experience is the best. They always answer my question and demand. NO issue with the shuttle from the airport to the Hotel and the room rate price is normal. I feel safe using GaLa and dependable I prescribed to my loved ones.
stacey mains - August 17, 2018
Rating
Awesome value, Great service. From the front work area, housekeeping, transportation, Guest service when booking visits. Incredible location for eater and shopping. Really perfect rooms and grounds. I’ve just prescribed to family, companions, and colleagues. Generally, an incredible place to stay.
Faraz Rahman - September 2, 2018
I am extremely angry with this company. I canceled my hotel booking on June fifth within the cancellation period and to date have no discount. I have sent a least 6 messages to the so-called customer care, and all I find are non-specific solutions expressing my discount is being processed but still another week goes by!!!!! I’m trusting that this survey will get me my refund. I would not recommend booking with Gala Hotels. Angela.
Arshi Sohail - August 28, 2018
Bad experience.
As yet attempting to get my cash after cancellation.
Giving them 21 business days.
Try not to book with them.
Monique Galarza - August 28, 2018
Do your research!!!!! In the middle of trying to get my money back, and the site won’t let file a complaint, won’t let me request for my money back so I detailed them to my bank. My bank will cover my expenses to this site however I truly wish I had perused the reviews before booking. This company should be ashamed of themselves.
Mildrey Exposito - August 18, 2018
Well, I have been using gala for the previous 4 years a few times. My experience is the best. They always answer my question and demand. NO issue with the shuttle from the airport to the Hotel and the room rate price is normal. I feel safe using GaLa and dependable I prescribed to my loved ones.
stacey mains - August 17, 2018
Awesome value, Great service. From the front work area, housekeeping, transportation, Guest service when booking visits. Incredible location for eater and shopping. Really perfect rooms and grounds. I’ve just prescribed to family, companions, and colleagues. Generally, an incredible place to stay.